FAQ’s

Products:

Store in a cool, dry place. Keep products away from direct sunlight, heat, and humidity.

All of our products have a shelf life of 12 months.

With daily use:

  • Face Balms which come 30ml jars last approximately 4-6 weeks.
  • Ethnobody Butters which come in 50ml jars last approximately 2-3 weeks.
  • Ethnobody Butters which come in 100ml jars last approximately 4-6 weeks.

Our estimates on the Ethnobody Butters assume that the product is applied over the entirety of the body.

Our products are made of 100% plant material. Separation is natural. Place your product in the fridge for 1 to 2 hours until it is firm again.

All our ingredients are sourced with the highest quality available to us. While the majority of our ingredients are organic, we do procure ingredients that are not certified as organic. Some of our ingredients are wild-harvested so they are grown in their natural environment without human intervention (no farming). These products are often considered more nutrient-dense due to natural growing conditions. Wild-harvested ingredients are not regulated by certification bodies like organic ingredients because there is no farm when growing in natural environments. The quality of wild harvested depends on sourcing and ethical practices.

All of our products are made using 100% plant material. Our products are vegan, cruelty free and non-toxic.

Our jars are made from natural raw materials, eco-friendly, reusable and 100% recyclable. 

Orders, Shipping & Returns:

All orders are mailed using Priority Mail and shipping time is typically 1-3 business days.

Once an order is placed, it cannot be modified or canceled.

As a self-funded business, we don’t operate at mass scale—each product is handcrafted in small batches using unrefined, ethically sourced ingredients. Here, a return doesn’t just cancel a sale; it creates a financial loss.

For this reason, all sales are final. We encourage thoughtful purchasing and welcome any questions before checkout.

If your order arrives damaged or incorrect, please send an email to: ethnobutters@aminatahaadi.com

We do not currently offer international shipping.

We do not currently have a point of contact outside of email.